Letter of complaint Essay Example | Topics and Well Written Essays - 500 words

Letter of complaint - Essay Example However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the rest of our stay we had very little sleep at night. I would appreciate it if you look into this matter.as soon as possible with a view to refunding my money in full. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. (3) Although, these problems were immediately pointed out to your representative, Mr Kitching, it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings. However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the remainder of our stay we had very little sleep at night. I am writing to complain about the poor accommodation services you rendered to me when I visited your hotel with my fiancà © on 31st January 2014 for a buffet. Firstly, the room was poorly lighten and it was deem in the rooms. This made it hard for us to see the room and our belongings. Secondly, there was no soap in the showers and bed sheets were dirty. Even